Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents…
TruewaterMay 28, 2018
You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want…
TruewaterMarch 1, 2018
Basic internet-based phone calls aren’t new to many of our readers. Skype has been around for over a decade and…
TruewaterFebruary 14, 2018
Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick…
TruewaterJune 13, 2017
Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes…
TruewaterMarch 27, 2017
The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections,…
TruewaterMarch 9, 2017
The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your…
TruewaterJanuary 26, 2017
Big data is a phrase that gets thrown around a lot these days, but rarely in conjunction with SMBs. VoIP…
TruewaterJune 17, 2016
