Managed IT Services in Houston

Truewater’s managed IT services give you IT support for all your software and hardware needs for a flat monthly amount you can afford. With Truewater, you get professional IT service better and cheaper than trying to do it all in-house.

If you are growing a business in today’s market, you require the latest technology and IT support to succeed. Small to medium-sized businesses (SMBs) discover that the ongoing cost of technology and IT services can tax their budgets. Truewater offers a better IT solution.

Below are a few ways Truewater’s managed IT services will help you.

  • Access Truewater’s Houston Help Desk as much as you want for a fixed rate. 
  • Be assured your desktops and servers stay healthy when managed by our advanced technology.
  • Stop worrying about email spam; instead, we’ll get rid of it.
  • Stay productive and in-touch with Truewater’s email continuity.
  • Keep informed with Truewater’s detailed software and hardware reports.

Over the last ten years, IT services have changed significantly. Unlike large corporations, small and medium-sized businesses (SMBs) could not afford the same manpower or technology to take care of their computer needs. But, much has changed over the past few years with the development of our sophisticated software, which automates much of the routine IT maintenance.

The Smart Way to do IT

If you’re still relying exclusively on an on-site technician to take care of all your computer needs, you’re not utilizing the latest technology tools to lower your IT service cost. Further, your computer issues aren’t resolved as quickly as possible. The same situation occurs, whether the on-site technical engineer is on your payroll or is outsourced to an IT company.

An experienced and capable on-site technician plays a valuable role in your IT solutions. But, if you request that your intelligent and well-paid engineer simply defrags discs and deploys simple patches, you’re underutilizing their talents. That’s where Truewater’s sophisticated managed IT services software can do the routine jobs faster and more reliably for less.

Consider the manpower cost and inefficiency if you were using a traffic cop at every intersection instead of a red light. We’re not saying on-site technicians are unnecessary; but, they need to be used appropriately to ensure efficient IT service costs.

Truewater, with a staff of close to thirty Microsoft Certified engineers, has been helping companies and organizations with IT services for over ten years. We’re one of the largest managed IT services companies in Houston, Texas. We look forward to meeting you and discussing your IT service needs.

Network Management System

Managing a computer network is no small feat, especially as your SMB continues to grow and expand. Our team is knowledgeable about the equipment necessary to keep your systems running efficiently and effectively, including cloud computing.

Service Desk Support

Remote network support through our help desk allows you to access our experienced team even when hours are least convenient, because problems can’t always wait for business hours.

Plus, unlike other desk support solutions such as keeping an in-house team or outsourcing abroad, we are often more cost-effective for our local clients and understand the market right in your backyard! Our support team becomes part of your team and offers high-quality service no matter the hour. We can even provide support when disaster recovery is an essential need, because we anticipate our clients’ needs.

Email Management

Our managed IT solutions for email focus on whitelisting the contacts you want to see and filtering out the messages you don’t. We understand how easy it is for businesses to be inundated with spam, not to mention run the risk of malware infiltrating your system.

We provide inbound and outbound messaging security with email encryption so that communication leaving your network is just as secure as communication coming in to you and your employees.

Detailed Network Audits and Reporting

Understanding what your network looks like from the inside out can be complex, but not for the IT team at Truewater! We regularly provide evaluations of your current network resources, as well as determine if you have any system bottlenecks that prevent your bandwidth from being used in an effective way.

Not only do we report on our findings, but we provide solutions to your IT problems like any true partner should. We know you don’t have the time or resources to uncover flaws in your system and solve them; let us do the heavy lifting instead!

Managed Data Center

Some tasks are too cumbersome to handle by yourself, such as ensuring your network, server, and personal data are monitored and protected. As a managed data center service provider, Truewater’s team of experts hosts and oversees your company’s IT infrastructure, whether at your facility or at our Houston location. 

Tasks we perform for our clients include:

  • Ensuring adequate space on the server
  • Reviewing and preserving backup data
  • Detecting driver failures
  • Updating antivirus software
  • Disaster planning and recovery

Managing an on-site IT infrastructure is expensive. Choosing Truewater’s managed data center capabilities allows your company to offset the cost. Enjoy security and tech support, scalability, reliable backups, and more when you leverage our deep industry experience to keep your network running.

Managed Help Desk

At Truewater, we understand how critical a high-functioning IT infrastructure is to your everyday operations. Our team of experts handle a wide variety of issues, ranging from common user problems to complex server malfunctions. As a less expensive alternative to an in-house team, Truewater’s managed help desk support is available and responsive 24/7/365.

Our computer experts can diagnose and resolve IT issues efficiently. Examples include:

  • User administration and management
  • Support for Windows, Mac, and Linux operating systems
  • Browser, application, and email assistance
  • Desktop, laptop, smartphone, tablet, server, storage, and network device support

If your internal IT team is stretched thin from repetitive in-house user issues, entrusting a third-party managed help desk solution grants them the opportunity to focus on key company initiatives. Our extensive experience allows us to locate and resolve problems quickly, so your employees can increase productivity and company-wide efficiency.

Web Hosting

Your company’s website needs to provide a positive user experience, including fast loading times and top-notch security. A managed web hosting provider such as Truewater owns, operates, and maintains servers and other software, then leases them to customers. We’re responsible for all aspects of server management, including updates, troubleshooting, and maintenance.

We use specialized software to allocate resources to each client site and application separately, then deliver them to the web server for an efficient, positive user experience. When your site is hosted on our server, you have access to all resources within, such as storage (disk space), memory (RAM), and processing power (CPU).

Patch Management

Patch management is defined as the process of distributing and applying updates to applications, software, and operating systems across a network. When vulnerabilities (“bugs”) arise, patches correct them and therefore reduce the risk of unplanned downtime and cyberattacks. Partnering with our patch management experts means that unexpected issues will be identified and solved in a timely manner.

Without an effective patch management strategy in place, you risk exposing your company’s data to crashes, reboots, performance issues, and cyberattacks. To safeguard your valued infrastructure, you must implement patch management. The increased uptime and productivity allows your company to fulfill everyday functions on a secure, reliable network.

Contact Our Managed IT Services Professionals in Houston, TX

Get faster IT support and systems designed for your needs, in addition to services that grow and scale as your company does. Contact Truewater today for an IT services consultation at no charge and no obligation. (713) 489-4418 Ext. 5

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