IT Support Help Desk
IT Support Done Right the 1st Time
Truewater Network Operations Center
Businesses have become so dependent on computers that if you can’t access your computer network, you might as well take the day off. If your current IT support isn’t keeping your staff productive, you’re wasting payroll dollars.
Truewater has combined smart technology with smart people for IT support to rave about. Our IT helpdesk is staffed and located in Houston Texas. Every helpdesk technician has triple computer monitors to efficiently manage client requests. In order to help you quickly, real time efficiency statistics are displayed on large flat screen monitors at each technician’s workstation.
We deliver immediate IT helpdesk support to the end users quickly via email, chat or phone. Help desk tickets are monitored from the moment you send us a request to the successful close of the ticket. We maintain statistics on how long it takes to respond and resolve every IT support request. We also monitor customer satisfaction statistics real time, following up immediately if you aren’t 100% satisfied with the resolution. Every day we strive to do a better job than the day before as measured by our statistics and your response.
Don't just take our word for it. We invite you to tour our world class Network Operations Center. Get to know our exceptional IT services staff and see how we do IT support differently from the competition.
Want more reasons to use Truewater IT support? Here are just a few:
- Access a team of Microsoft certified IT professionals located in Houston
- Get more done with computers that work right the 1st time
- Have more time for revenue-generating opportunities
Let Truewater keep your employees productive, your technology reliable and your data safe.