Our Houston-based network operation center monitors, supports, and maintains hundreds of client sites using state-of-the-art technology. The center is one of the most high-tech offices in Houston. Industries serviced include…
High Operational Maturity IT Service Provider
Selecting the right managed services provider is a significant decision. You must trust your IT support provider to match your IT infrastructure with your business goals. At Truewater, a team of technical experts and a virtual CIO performs an in-depth assessment of your current infrastructure, then presents a plan to match your technology with your goals. Whiz-bang technology poorly aligned with your financial and business goals is costly.
Truewater trains our technicians on well-defined and documented technology standards. Your service requests are documented in an advanced ticketing system with high-level key performance indicators which we review daily. Automation is utilized whenever appropriate, allowing our technicians to focus on high-level, critical issues.
When you need help, you can reach a Truewater technician right away at our Houston based help desk center. Truewater’s manpower planning model means that we have the capacity to meet your service request demands day or night.
Truewater wants to be your long-term IT services partner, helping you make sound, strategic technology decisions. You’re more successful when your IT dollars are spent correctly. We are the professionals in IT service delivery, helping companies just like yours for over 17 years.