Our Houston-based network operation center monitors, supports, and maintains hundreds of client sites using state-of-the-art technology. The center is one of the most high-tech offices in Houston. Industries serviced include…
IT Service Provider in Houston, TX
Selecting the right managed services provider is a significant business decision.
Does your IT support provider have the expertise to align your IT infrastructure with your business goals?
At Truewater, an in-depth assessment of your current infrastructure is performed by our team of technical experts. Then we present a plan which matches your business’s strategies with your future technology goals. This process is essential because even whiz-bang technology poorly aligned with your financial and business goals can be a costly mistake.
Does your IT service provider know what they are doing?
Truewater technicians are trained on well-defined and documented technology standards. Your computer service requests are documented and tracked in our advanced ticketing system. Your tickets can then be analyzed against high-level key performance indicators for trends that could spot systemic problems. Whenever appropriate we use advanced automation. The automation alerts generated ensure that we are constantly aware of critical network and IT security issues.
Will your IT support provider be there when you need them?
Truewater’s manpower planning model means that we have the capacity to quickly meet your service requests. You can reach a Truewater technician right away, day or night at our Houston based help desk center.
Truewater wants to be your long-term IT services partner, helping you make sound, strategic technology decisions. Computer technology dollars spent correctly lead to success. We are the professionals in IT service delivery, helping small and medium-sized companies for over 18 years.