EXPERIENCE | COMPETENCE | VISION
Truewater is a managed IT services company that provides IT Support, IT Consulting, Computer Network Services, IT Security, Cloud Computing, and Backup and Disaster Recovery.
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When it comes to quality managed IT support, Truewater is the small business expert. For over 20 years, we’ve provided reliable, affordable IT support services to small and medium-sized businesses in Houston, Texas. Our team of passionate and knowledgeable IT professionals know how to ensure that your IT services work for your business’ specific needs, and our network operation center monitors, supports, and maintains hundreds of client sites using state-of-the-art technology.
No two businesses are alike and therefore require varying levels of IT support. Whether your business needs security enhancement, SharePoint Integration, or implementation of programs such as Microsoft Office 365, Microsoft Azure, and Amazon Web Services (AWS), our specialized team of computer experts will provide a solution unique to you.
We know that when a data breach, malware, ransomware, or cryptolocker incident occurs, your business will likely need to halt its operations until it is resolved, which can be both frustrating and devastating. That’s why we also offer top-notch security solutions that prevent your sensitive information and technology from experiencing harmful viruses. Browse our IT services and security options below, and let us handle the rest.
The number of companies that have shifted to working from home in recent years has changed the landscape of IT support. Now more than ever, businesses are seeking and relying upon flexible and trustworthy remote IT solutions for their day-to-day activities.
With over 20 years in the industry, Truewater has adapted to and embraced the numerous rapid changes in IT support and computing. Our professionals know the industry inside and out, and will put your business’ needs first. We’ll help you handle any challenge that comes your way in this new era of remote work. Whether you’re small or mid-sized, we will get your remote IT solutions right the first time, so you can focus on keeping your business successful.
Whether you are looking for IT support, a cloud computing solution, a server project, or IT security, selecting the right managed service provider is a significant business decision. Truewater has provided trusted IT services in the Greater Houston Area for over 20 years. We know you need personalized IT support that is always ready to find the best solutions for your business’ technology, and that’s what we do best. When you choose Truewater, you’re receiving the assistance of a managed IT support company that will:
To design an IT support plan, Truewater starts with an audit of your current computer system, performed by our highly skilled computer experts. Then, we provide a roadmap that budgets your IT service needs for computer and server refreshes, software purchases and security requirements for the next few years. This plan aligns your business strategy with your IT support spend, so you can eliminate expensive, unexpected costs. It’s much better to have IT services delivered on a well-designed timeline than to have unexpected or unplanned computer expenses hit your bottom line.
Truewater technicians train on well-defined and documented IT support standards for your servers, firewalls, switches, WAPs, and failover devices. Computer service requests are tracked in our advanced ticketing system. We analyze IT support tickets for trends that indicate systemic computer network issues. Advanced automated alerting spotlights critical computer network and IT security issues, which we quickly and efficiently address. Issues with desktops, laptops, or computer networks are caught before significant IT support problems arise. Keep your employees productive, your technology reliable, and your data safe with Truewater.
Truewater wants to be your long-term IT services provider, helping you make sound, strategic computer network decisions. Computer support dollars spent right mean success. For the last 20 years and today, Truewater professionals help small to medium-sized companies grow. Let us focus on maintaining your IT infrastructure while you focus on running your business.
Our manpower planning model ensures we have the right people to quickly meet your IT service requests. Contact our computer technicians right away, day or night, at our Houston-based help desk center. We are never overwhelmed with IT service requests due to our continuous efforts of keeping your computer networking running smoothly. Through proactive measures, you receive a quieter computer network and thus more productivity for you and your employees.
The IT industry is ever-changing, and those that embrace each new update will then, in turn, adequately prepare their clients for anything that’s thrown their way. Therefore, as the nature of work has drastically changed in recent years, we have adapted along with it. As an IT support company managing hundreds of client systems remotely, we have proven to be reliable, efficient, and knowledgeable.
Our technical team manages our clients’ IT service requests in a calm, organized, and professional manner, whether physically in the help desk center or within their homes. The project management team approaches each project with care, and utilizes a variety of methodologies to ensure no task goes unnoticed. Our management team oversees the operations and encourages each Truewater team member to participate in and embrace the culture.
We invite you to watch a virtual tour of our help desk center in order to view the state-of-the-art technological systems we have in place. Within the video, you’ll catch a glimpse of our IT service desk tools displayed throughout, as well as the staging area, where we have the capacity to bench hundreds of computers at a time. Seeing the technology in action provides you the opportunity to witness what your IT support is like on our end. Give us a call today at (713) 489-4418 or complete our online form to get started with better and more reliable IT support.
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