With over 25 years of serving Houston companies, Truewater delivers fast, reliable IT support that keeps your business online, secure, and stress-free – day or night.
Our mission is simple: keep your employees productive, your technology reliable, and your data safe.
When you call Truewater, you won’t wait hours for a response.
Our average first reply time is just 15 minutes, and most issues are fully resolved the same day.
We keep systems running, too – our managed clients average 99.99% uptime, backed by 24/7 monitoring from local Houston experts.
It’s not just about fixing tech, it’s about lasting partnerships.
Many of our clients have trusted us for over 25 years, and we’re proud to serve Houston businesses of every size, from startups to large enterprises.
No confusing jargon. No surprise invoices. Just the IT support you need.
From everyday tech help to advanced cloud and security management, we handle it all – so you can focus on growing your business.
Never wait hours for a fix again. Our local team answers calls live, day or night, to resolve everyday IT issues, from password resets to printer problems to remote access failures.
We keep your servers, Wi-Fi, and endpoints running smoothly with real-time monitoring and proactive maintenance. Problems get fixed before they impact your business.
Your data stays safe with fully managed backups and fast recovery plans. Whether it’s accidental deletion or ransomware, we’ll get you back online without missing a beat.
Simplify your cloud setup with our Azure, AWS, and Microsoft 365 management. We handle migrations, licensing, backups, SharePoint integration, and day-to-day cloud support.
Protect your network from hackers, ransomware, and insider threats. We provide firewall management, endpoint protection, phishing prevention, and compliance services for HIPAA, SOX, and PCI.
We also protect against common threats like phishing, ransomware, and CryptoLocker-style attacks.
Get quarterly reviews and long-term IT roadmaps aligned to your goals. We don’t just fix problems, we help you plan for the future.
Agents and brokers rely on access-anywhere tools, CRM systems, and fast support for deal-critical devices. We support platforms like Dotloop, AppFolio, and BoomTown while ensuring your listings, contacts, and communications stay online and secure.
Downtime means missed deliveries and lost revenue. We provide fast support for route optimization platforms, GPS integration, real-time tracking systems, and warehouse Wi-Fi, ensuring your fleet and fulfillment centers stay connected.
Sensitive client data and regulatory audits come with the territory. We support your firm with SOC/PCI-compliant infrastructure, secure file-sharing, encrypted communications, and line-of-business software like QuickBooks, CCH, and more.
From EMRs and HIPAA compliance to secure telehealth setups, we know what it takes to keep your practice running. We monitor system health 24/7, handle IT compliance documentation, and support tools like eClinicalWorks, Dentrix, and Athena.
CAD files, large-format rendering, and collaboration tools require serious network power and speed. We optimize performance for AutoCAD, Revit, and other design platforms while securing your intellectual property and supporting remote project access.
Law firms rely on secure document access, uptime during case prep, and mobile productivity. We support Clio, PracticePanther, and document management tools with encryption, secure cloud file access, and help desk support for staff and partners.
Your production depends on reliable, on-site, and remote connectivity. We manage rugged infrastructure, industrial control systems, IoT devices, and secure plant-wide networks – plus backups that keep jobs moving even if servers go down.
Veterinary clinics need technology that keeps pace with their care. From appointment software and imaging equipment to mobile recordkeeping and secure billing, we support systems like ezyVet, Covetrus Avimark, Shepherd, and DaySmart.
We manage complex multi-site infrastructure, field connectivity, and critical communications in Houston’s energy sector. Our team builds secure, rugged systems for field offices, SCADA protection, and disaster recovery plans aligned with local risk.
From donor data security to cost-efficient cloud tools, nonprofits need IT that works hard and stays affordable. We help organizations manage Microsoft 365 for Nonprofits, protect sensitive records, and stay compliant with grant-based reporting.
| Step | Description |
|---|---|
| 1. Free IT Assessment & Consultation | We start with a no-cost review of your systems, risks, and goals. You’ll get a clear picture of where you stand. |
| 2. Custom IT Roadmap | We design a service plan based on your business needs — whether that’s 24/7 support, compliance help, or full infrastructure management. |
| 3. Seamless Onboarding | Our team handles the transition from your current IT provider (or in-house team) with zero downtime. We document everything and keep you informed. |
| 4. 24/7 Support & Proactive Management | From help desk tickets to network monitoring, we handle day-to-day IT tasks so you can focus on running your business. |
| 5. Quarterly Reviews & Growth Planning | We meet with you regularly to review performance, adjust strategy, and plan for the future — so IT always aligns with your business goals. |
| Situation | Our Response |
|---|---|
| Routine Request | Handled by Level 1 or 2 support within SLA (average 12 min response) |
| Complex Issue or Security Concern | Escalated to senior engineers immediately |
| Critical Outage (Network Down / Data Loss) | Emergency response team activated; onsite dispatch if needed |
A: We can work alongside your in-house staff, providing overflow support, strategic guidance, or help with specific projects.
A: Absolutely. We’ll assess your current setup and create a roadmap to modernize without unnecessary rip-and-replace.
A: Yes. We manage cloud environments, handle migrations, and secure cloud apps for small and mid-sized Houston businesses.
A: Yes. If an issue can’t be resolved remotely, we dispatch technicians throughout the Houston metro area – often same-day.
A: All day-to-day IT support, 24/7 monitoring, backups, security management, and help desk access. We’ll provide a clear scope before you sign.
A: We start every engagement with a free IT assessment and consultation – no pressure, no obligation.
A: Just click “Request Support Now” or call us. We’ll schedule a quick call to learn about your needs and guide you from there.
A: Our Houston-based help desk answers calls live, 24/7. The average first response time is under 15 minutes, even after hours.
Our office is conveniently located in the Spring Branch area, just off I-10 and 610 near the Northwest Transit Center.
Nearby landmarks:
Truewater – Houston Headquarters
1208 N Post Oak Rd, Suite 100
Houston, TX 77055
Main Office: (713) 869-0001
Help Desk: (713) 869-0001, Opt. 1
Address: 1208 N Post Oak Rd #100, Houston, TX 77055
Main: (713) 869-0001
Helpdesk: (713) 869-0001, Opt. 1
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