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IT Support in Houston that Businesses Trust 

24/7 Managed Services

With over 25 years of serving Houston companies, Truewater delivers fast, reliable IT support that keeps your business online, secure, and stress-free – day or night.

Our mission is simple: keep your employees productive, your technology reliable, and your data safe.

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MANAGED IT SERVICES

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IT SECURITY

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IT CONSULTING

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WHY TRUEWATER?

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explore solutions With our Main Office: (713) 869-0001
Contact our Helpdesk for support: (713) 869-0001, Opt. 1
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Proven, Round-the-Clock IT Support for Houston Businesses

When you call Truewater, you won’t wait hours for a response.
Our average first reply time is just 15 minutes, and most issues are fully resolved the same day.

We keep systems running, too – our managed clients average 99.99% uptime, backed by 24/7 monitoring from local Houston experts.

It’s not just about fixing tech, it’s about lasting partnerships. 

Many of our clients have trusted us for over 25 years, and we’re proud to serve Houston businesses of every size, from startups to large enterprises.

Managed IT Services Built for Houston Businesses – Simple, Scalable, Predictable

No confusing jargon. No surprise invoices. Just the IT support you need.

Your All-in-One IT Support Partner in Houston

From everyday tech help to advanced cloud and security management, we handle it all – so you can focus on growing your business.

24/7 Help Desk Support

Never wait hours for a fix again. Our local team answers calls live, day or night, to resolve everyday IT issues, from password resets to printer problems to remote access failures.

Network Monitoring & Management

We keep your servers, Wi-Fi, and endpoints running smoothly with real-time monitoring and proactive maintenance. Problems get fixed before they impact your business.

Backup & Disaster Recovery

Your data stays safe with fully managed backups and fast recovery plans. Whether it’s accidental deletion or ransomware, we’ll get you back online without missing a beat.

Cloud Services & Microsoft 365 Management

Simplify your cloud setup with our Azure, AWS, and Microsoft 365 management. We handle migrations, licensing, backups, SharePoint integration, and day-to-day cloud support.

Cybersecurity & Compliance Protection

Protect your network from hackers, ransomware, and insider threats. We provide firewall management, endpoint protection, phishing prevention, and compliance services for HIPAA, SOX, and PCI.

We also protect against common threats like phishing, ransomware, and CryptoLocker-style attacks.

IT Strategy & Growth Planning

Get quarterly reviews and long-term IT roadmaps aligned to your goals. We don’t just fix problems, we help you plan for the future.

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Industry-Specific IT Support - With Compliance Built In

For nearly 25 years, we’ve helped Houston businesses across every major industry solve IT challenges, meet compliance demands, and keep operations running smoothly.

 

Here are the industries we most commonly support with tailored IT support:

Real Estate

Agents and brokers rely on access-anywhere tools, CRM systems, and fast support for deal-critical devices. We support platforms like Dotloop, AppFolio, and BoomTown while ensuring your listings, contacts, and communications stay online and secure.

Logistics & Transportation

Downtime means missed deliveries and lost revenue. We provide fast support for route optimization platforms, GPS integration, real-time tracking systems, and warehouse Wi-Fi, ensuring your fleet and fulfillment centers stay            connected.

Accounting & Financial Services

Sensitive client data and regulatory audits come with the territory. We support your firm with SOC/PCI-compliant infrastructure, secure file-sharing, encrypted communications, and line-of-business software like QuickBooks, CCH, and more.              

Healthcare

From EMRs and HIPAA compliance to secure telehealth setups, we know what it takes to keep your practice running. We monitor system health 24/7, handle IT compliance documentation, and support tools like eClinicalWorks, Dentrix, and Athena.

Architecture & Engineering

CAD files, large-format rendering, and collaboration tools require serious network power and speed. We optimize performance for AutoCAD, Revit, and other design platforms while securing your intellectual property and supporting remote project access.

Legal & Law Offices

Law firms rely on secure document access, uptime during case prep, and mobile productivity. We support Clio, PracticePanther, and document management tools with encryption, secure cloud file access, and help desk support for staff and partners.

Construction &
Manufacturing

Your production depends on reliable, on-site, and remote connectivity. We manage rugged infrastructure, industrial control systems, IoT devices, and secure plant-wide networks – plus backups that keep jobs moving even if servers go down.

Veterinary Medicine

Veterinary clinics need technology that keeps pace with their care. From appointment software and imaging equipment to mobile recordkeeping and secure billing, we support systems like ezyVet, Covetrus Avimark, Shepherd, and DaySmart. 

Oil & Gas
Companies

We manage complex multi-site infrastructure, field connectivity, and critical communications in Houston’s energy sector. Our team builds secure, rugged systems for field offices, SCADA protection, and disaster recovery plans aligned with local risk.

Non-Profit Organizations

From donor data security to cost-efficient cloud tools, nonprofits need IT that works hard and stays affordable. We help organizations manage Microsoft 365 for Nonprofits, protect sensitive records, and stay compliant with grant-based reporting.

A Proven IT Support Process That Works for Houston Businesses

We don’t just fix problems, we help you prevent them. Here’s how Truewater supports you from day one.
Assess → Plan → Onboard → Manage → Optimize
Step Description
1. Free IT Assessment & Consultation We start with a no-cost review of your systems, risks, and goals. You’ll get a clear picture of where you stand.
2. Custom IT Roadmap We design a service plan based on your business needs — whether that’s 24/7 support, compliance help, or full infrastructure management.
3. Seamless Onboarding Our team handles the transition from your current IT provider (or in-house team) with zero downtime. We document everything and keep you informed.
4. 24/7 Support & Proactive Management From help desk tickets to network monitoring, we handle day-to-day IT tasks so you can focus on running your business.
5. Quarterly Reviews & Growth Planning We meet with you regularly to review performance, adjust strategy, and plan for the future — so IT always aligns with your business goals.
Escalation & Emergency Response Process
Situation Our Response
Routine Request Handled by Level 1 or 2 support within SLA (average 12 min response)
Complex Issue or Security Concern Escalated to senior engineers immediately
Critical Outage (Network Down / Data Loss) Emergency response team activated; onsite dispatch if needed

Frequently Asked Questions About Our IT Support Services

Q: What happens if I already have an IT team?

A: We can work alongside your in-house staff, providing overflow support, strategic guidance, or help with specific projects.

Q: Do you support cloud services like Microsoft 365 and Azure?

A: Absolutely. We’ll assess your current setup and create a roadmap to modernize without unnecessary rip-and-replace.

Q: Can you help if my systems are outdated?

A: Yes. We manage cloud environments, handle migrations, and secure cloud apps for small and mid-sized Houston businesses.

Q: Will you come onsite if needed?

A: Yes. If an issue can’t be resolved remotely, we dispatch technicians throughout the Houston metro area – often same-day.

Q: What if I want to cancel?

A: All day-to-day IT support, 24/7 monitoring, backups, security management, and help desk access. We’ll provide a clear scope before you sign.

Q: How do I know you’re the right fit for my business?

A: We start every engagement with a free IT assessment and consultation – no pressure, no obligation.

Q: How do I get started?

A: Just click “Request Support Now” or call us. We’ll schedule a quick call to learn about your needs and guide you from there.

Q: How fast will you respond if we have an emergency?

A: Our Houston-based help desk answers calls live, 24/7. The average first response time is under 15 minutes, even after hours.

Our Houston Office

We’re not just another remote IT provider. We’ve been right here in Houston since 2001, helping local businesses take control of their IT. 
With live 15-minute average response times and a 99.99 % uptime record, our team is always nearby, always available, and always ready to get you back up and running.
Local Directions & Landmarks:

Our office is conveniently located in the Spring Branch area, just off I-10 and 610 near the Northwest Transit Center.

Nearby landmarks:

  • Memorial Park – 5 minutes away
  • The Galleria – 10 minutes south
  • Marq*E Entertainment Center – 3 minutes away
  • Uptown Houston & Post Oak Blvd – 10 minutes south
  • Energy Corridor – Easy access via I-10 West
Getting Here:
  • From Downtown Houston: Take I-10 West, exit Silber/N Post Oak, turn right on N Post Oak Rd. We’re just past the Northwest Transit Center.
  • From The Galleria/Uptown: Head north on Post Oak Blvd, merge onto I-610 North, exit Woodway/Memorial, and follow feeder to N Post Oak Rd.
  • From Energy Corridor: Take I-10 East, exit Silber/N Post Oak, turn left on N Post Oak Rd.
Address & Contact:

Truewater – Houston Headquarters
1208 N Post Oak Rd, Suite 100
Houston, TX 77055

Main Office: (713) 869-0001
Help Desk: (713) 869-0001, Opt. 1 

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What the Small Businesses of Houston Say

Let Us Take IT Off Your Plate

Talk to a Houston-based IT expert today – no pressure, no commitment. We’ll listen, assess your situation, and help you figure out the smartest next step, even if that means staying with your current setup.
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