Frequently Asked Questions
What makes IT support for law firms different from general business IT?
Legal IT requires additional security measures to protect the attorney-client privilege. We implement encrypted communications, secure document storage, access controls, and audit trails that meet professional responsibility requirements. Our solutions also account for legal-specific software needs like practice management systems and court filing platforms.
How quickly can you respond to IT emergencies?
Our 24/7 help desk provides immediate remote assistance. For on-site emergencies during business hours, our Houston technicians typically arrive within 2-4 hours. We understand that IT problems can impact case deadlines, so urgent issues receive priority response.
Can you support multiple office locations?
Yes. We manage IT for law firms with offices throughout the Greater Houston area. Our cloud-based solutions and centralized monitoring make multi-location support seamless, while local presence means we can reach your Sugar Land, Woodlands, or Katy offices quickly when on-site assistance is needed.
What happens to our data if there’s a hurricane or major weather event?
Our TrueBDR disaster recovery solution includes off-site backup synchronization and fail-over capabilities. Your data is backed up every 60 minutes to secure off-site locations. If your office becomes inaccessible, we can restore your systems with less than 1 hour of downtime, allowing attorneys to work remotely while the office recovers.
Do you work with our existing practice management software?
We work with all major legal practice management platforms, including Clio, MyCase, PracticePanther, and others. Our technicians ensure proper integration with Office 365, manage updates, and resolve any technical issues. We also coordinate with your software vendors when specialized support is needed.
How much does IT support cost for a small law firm?
IT support costs vary based on firm size, number of users, and specific needs. Most small law firms (2-10 attorneys) find our managed IT services more cost-effective than hiring even one full-time IT person, while gaining access to our entire team of specialists and 24/7 support. We provide detailed quotes after understanding your specific requirements.
Can you help with IOLTA compliance and client trust account protection?
While we’re not legal compliance experts, we implement IT security measures that support compliance with trust account requirements. This includes restricted access to financial systems, audit trails, encrypted communications, and proper data backup. We work with your compliance requirements to ensure technology supports, rather than hinders, proper trust account management.
What if we need IT support outside business hours?
Our help desk operates 24/7 for urgent issues. Whether you’re preparing documents late at night, dealing with an email problem before a morning hearing, or experiencing a server issue on the weekend, our support team is available to assist remotely. Business hours support (Monday-Friday 7am-6pm) includes on-site service when needed.
Get IT Support That Understands Legal Practice
Your law firm needs technology that protects client confidentiality, supports attorneys in and out of the office, and stays operational when cases demand it. Truewater provides specialized IT support for Houston law firms with the security, reliability, and expertise legal practice requires.
Schedule a free IT assessment to discuss your firm’s specific technology needs. We’ll review your current systems, identify potential vulnerabilities, and recommend solutions that fit your practice size and budget.
Call our help desk at (713) 869-0070 or reach our main office at (713) 869-0001. We serve law firms throughout Houston, Sugar Land, The Woodlands, Katy, Pearland, and the entire Greater Houston area.
