Why Truewater

IT Support Done Right the First Time

When it comes to IT Services, Truewater is the Small Business expert. For over ten years we’ve been helping small and medium-sized businesses in Houston with reliable, affordable technical support. Technology changes rapidly and you need professionals that do IT support every day. Don’t leave IT support to amateurs who can bring your technology to a grinding halt. Instead, get IT done right the first time. Truewater offers a wide selection of IT services including designing, building and maintaining computer networks for small and medium sized business.

Our network operations center provides clients with continual computer monitoring and network support, as well as, help desk support. The sophisticated software we use provides an early warning alert system to ensure computer network uptime.

Are you looking to outsource your IT management support? Do you want to enhance the computer infrastructure you currently have? Truewater provides an in-depth IT consultation to uncover your technology needs and provide a personalized strategy for effective ways to implement IT support that will improve performance and ensure business continuity.

Information Technology changes so fast that when hiring technicians, we know that a candidate will be lagging in his technical skills if he has been out of the day to day network support for more than six months. In the ten years that Truewater has been providing information technology services to the SMB market, we have interviewed many IT professionals who work in-house doing network support for their company. Often when they were first hired their company hired them to do a major computer network upgrade. Under normal circumstances a major technology upgrade will need to be done every three years. And, once the major technical project is finished the day to day maintenance is not enough to keep the technician busy. Usually when this happens, the company starts assigning the technician peripheral tasks to justify his salary. In many cases, these peripheral tasks are not directly related to computer support. As the months go by, the technician finds he is losing his technical edge and may become frustrated or bored. We have even seen technicians in these circumstances start to make unnecessary and even risky changes to a well-functioning network, just to keep their job interesting.

Truewater has a team of Microsoft Certified technicians that perform complex, high level IT service task day in and day out. Our project team technicians do multiple server migrations every week. Because they perform IT support every day, their experience is unsurpassed. We find that small and medium sized businesses rarely require a full-time IT services technician to keep their computers functioning properly. That’s why companies that elect to hire outsourced IT support services, find they get more experienced technicians at a more cost effective rate than trying to hire technicians in-house. Additionally, there is significant difficulty in hiring and managing in-house technicians rather than outsourcing your IT support services.

Truewater's professional managed IT support services team has the expertise to answer your questions and supply the service and support you should expect. Our IT service packages are flexible. So as your business grows and changes you have the ability to scale up or down as needed. We’ll keep your systems operating optimally so you can focus on building revenue and growing your business. At Truewater, our goal is to keep your employees productive, your technology reliable and your data safe.

Referral Program

At Truewater we believe that referrals are the greatest form of flattery. If you know someone who is worried about any aspect of their business technology, do them a favor and put them in touch with us.

As one of our valued customers, you already know the benefits you get from our services:

  • Sleeping like a baby – we take care of your technology 24×7
  • Increased productivity – less downtime translates into more work time
  • No more worrying about security – we protect your data and your network
  • Enjoying more time for yourself – maximize your quality of life

By recommending partners, associates, or professional contacts, you can help them enjoy worry-free IT and reap some rewards for yourself.

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