Great importance is placed on the knowledge and expertise of our Truewater consultants. We receive 100’s of resumes for each opening and have developed an innovative method of selecting the perfect candidate.
 
Small Business Experience
Our technicians must have experience serving small businesses. A technician who has only worked for very large companies typically excels in one specialty, but may have limited practical knowledge.
 
Recent Field Experience
Since IT knowledge has a shelf life of less than 6 months, it is very important to hire someone who has recently worked in this industry.
 
Technology For Fun
A serious technician’s home resembles a mad scientist’s lab with a full network, servers, and broadband connection. They experiment with technology for the fun of it. A tech without technology is like a musician with no musical instruments.
 
Knowledge Level
We developed our own written exam to reveal the depth of IT understanding and look beyond mere certifications. We test networking theory, hardware operation, security policy, system administration, and industry best practices.
 
Troubleshooting Skills
There are so many variables in our line of work that we place a high value on the ability to troubleshoot. Without this critical skill, countless hours would be wasted. Our rather novel way to test for this skill is to break a PC in our lab and ask the candidate to fix it. He is given incomplete information, just as he may encounter in the field. Problems are nested, so as he uncovers one, the next one is revealed. The test is timed and we stand over him simulating real world pressure.
 
Communication Skills
The final test is to put the candidate in front of our CEO for a bit of role playing. Our leader assumes the role of a small business owner, with specific needs and asks for technology solutions. No matter how good the technical skills, clear and effective communication with the client is essential. And of course, throughout the entire process we are evaluating professionalism, courtesy, and honesty.