Truewater uses a powerful remote
management tool to assist consultants with the
daily maintenance that keeps work stations and servers operating effectively.
On a regular basis, computers need such things as disk defragmentation, software patch updates,
disk space monitoring, verification of data backups and virus updates.
Prior to the sophisticated software we use today, these maintenance tasks had to be done manually
by a person whether onsite or remotely. Now the tools exist for Truewater to provide
these IT services economically 24 hours a day, 7 days a week.
Phone & Remote Helpdesk Support
- Top level support from Truewater's network operations center
- Client alerted quickly as soon as problems are detected
- User generated trouble tickets
- Monthly executive summary reports
- Escalation to field consultant when required
Monitoring and
Maintenance
- Provided for desktops,
servers, and networks
- Backup monitoring
- Antivirus management
- Patch deployment
- Disk defragmentation and temp file cleanup
- Event log alert monitoring
- Low disk space alerts
- CPU/RAM threshold alerts
Overall System Support and Management
- Management of backup
- Spyware removal
- Management of unapproved software
- License maintenance
- Software and hardware asset inventory report
24 Hour Emergency Support
Whenever you need IT support, there is a Truewater IT services professional to help. Simply call our main line and press "1".
If you call during normal business hours, you will reach a Truewater technical assistant.
After hours, our emergency
answering service will take your information and have an IT service consultant call you right away.
(713) 869-0001
IT Services Houston, Texas
