Great importance is placed on the IT service knowledge and
expertise of Truewater
consultants. We receive 100’s of resumes for each
opening and have developed an innovative method of
selecting the perfect IT services candidate.
Small Business IT Service Experience
Our IT service consultants must have experience serving small
businesses. An IT technician who has only worked for
very large companies typically excels in only one
specialty. However, this narrow skill set is often a limitation when it comes to
the practical application of IT services to small companies.
Recent Field Experience in Computer Consulting
Since IT knowledge has a shelf life of about 6
months, it is very important to hire someone who has
recently been working in the IT services industry.
IT Technology For Fun
A serious technician’s home resembles a mad
scientist’s lab with a full network, servers, and
broadband connection. They experiment with
IT technology for the fun of it. A tech without
technology is like a musician without a musical
instrument.
IT Services Knowledge Level
We developed our own written exam to reveal the
depth of IT understanding and look beyond mere
certifications. We test networking theory, hardware
operation, security policy, system administration,
and knowledge of best practices
for the IT industry.
Troubleshooting Skills
There are so many variables in our line of work that
we place a high value on the ability to
troubleshoot. Without this critical skill, countless
hours would be wasted. Our rather novel way to test
for this skill is to break a PC in our lab and ask
the candidate to fix it. He is given incomplete
information, just as he may encounter in the field.
The computer problems are nested, so as he uncovers one, the next
one is revealed. The test is timed and we stand over
him simulating real world pressure.
Communication Skills
The final test is to put the
candidate in front of
our CEO for a bit of role playing. Our leader
assumes the role of a small business owner, with
specific needs and asks for technology solutions. No
matter how good the technical skills, clear and
effective communication with the client is
essential. And of course, throughout the entire
process we are evaluating professionalism, courtesy,
and honesty.
(713) 869-0001
IT Services Houston, Texas
